| These are the tools you need to handle customer questions, complaint resolution, problem solving and other support requests to maximize customer retention. This also helps you boost call handling efficiency and helps you to spot poor quality trends before they damage your market image. You can also use it for tracking product support issues, internal help desk requests, sales information calls and even manufacturing process trends.
This is available in both single-PC and network versions. It supports multiple companies and users, offers several layers of security, and includes built-in management and data analysis reports.
The single-PC version has its own database, while the network version can use databases from IBM, Sybase and Oracle.
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