Track user-defined fields for a particular installation. Map a case to various categories like "kind" (for instance: bugs or open items) and "major" and "minor" areas. Project administrators program each of these categories.

Features include:

• Filtering: sort cases to your needs.
• Messaging: notifies users if a case has exceeded pre-specified timing.
• Document manager: stores unlimited documents within a case.
• Report generator: Produce comprehensive reports.