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Business > Customer Support > Request Tracker
Request Tracker 2.0
Date: September 26th, 2000 License: Shareware
Size: 5.7MB Rating: rating
Cost: $89.00
Information:
Request tracker is a helpdesk management program that tracks customer requests and problems through resolution.

The database stores all key information from every helpdesk case by customer request, who assisted them, how the request was handled and how long it took. Bring up specific past customer issues for review and identify which solutions were most effective.

This program can help you track the overall effectiveness of your help program.

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  • Windows 95/98
  • Windows NT
  • Windows 2000
  • Windows Me
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